Customer Service Coordinator

September 11

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NSS

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We’re a specialist services supplier offering a consistent, self-delivered and most importantly safe service, nationwide

High Level Maintenance • Roofing Repairs & Maintenance • Cladding Refurbishment & Encapsulation • Gutter Maintenance & Relining • High Level Lighting & Electrical Works

501 - 1000

💰 Venture Round on 2016-07

Description

• Proactively monitor our internal proof of delivery system to keep up to date • Deliver excellent customer service by responding to client queries in a timely and professional manner • Liaise effectively with both NSS Regional/Area Managers and external clients to book in cleans • Interact with different client systems to raise permits or sign of works complete • Request purchase orders from clients prior to cleans taking place and log correctly on our internal system • Produce internal and external MI reports on contracts • Carry out post clean courtesy calls and collate feedback

Requirements

• Proficient with Microsoft packages specifically Excel, Outlook, PowerPoint and Word • Passionate about delivering customer service • Able to work well both independently and as part of a team • Good communication skills • High attention to detail

Benefits

• Free onsite parking • Free refreshments with a friendly and sociable office environment • An opportunity to progress and develop within the company • 25 days annual holiday + bank holidays • Monthly Reward and Recognition Scheme where our top performers are rewarded with vouchers for many retailers • Trade Point Card which will enable you to get 10% off at any B&Q • Day off for your birthday after length of service • Eye care vouchers • Referral bonus scheme • Medicash health cash plan with discount on dental, health screening, gym discount, store discounts, specialist consultations and much more