Japanese Speaking Customer Support Advisor
September 3
🏢 In-office - London
Description
• Handle queries from customers via e-mail and live chat • Manage the queries until completion through task management processes and communication with senior staff and other departments • Teamwork skills - Transferring accurate information to customers with quality service and customer satisfaction • Identifying innovative practices and sharing ideas to improve the product and processes • Communicate between technical teams, third-party service providers, payment- and security teams, and more to ensure all queries are handled properly • Confident and ambitious on KPIs
Requirements
• Enthusiasm for and experience with improving customer satisfaction • Must have fluent verbal and written communication skills in Japanese (ability to communicate in English) • Proven experience in delivering customer excellence • Analytical thinker who is comfortable with communication, highly motivated, and sensitive to time management • Able to build and maintain strong, long-lasting customer relations
Benefits
• Competitive salary synonymous with skills and experience • Performance and bonus structure dependent on achievement of set targets and personal performance • Discount with a Health institution • The opportunity to make a real impact at a time of rapid growth
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