Support Specialist - Hospitality (German & English speaking)

September 2

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Lightspeed (Formerly SEOshop)

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SEOshop is now part of the Lightspeed family$1. !$1

Webshop platform • E-commerce • hosting • customer support • apps

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Description

•As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. •Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. •Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM •Flexibility on working days and shifts (weekends included) •Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. •Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution •Work within our customer support platforms to document, track and resolve interactions •Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member •Advocate and promote improvements to our products and services •Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)

Requirements

•Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience •Excellent verbal and written communication skills in German •Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows •Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms •Experience or knowledge of the Hospitality industry •Experience supporting a SaaS product •Experience supporting an iOS application •Computer networking experience or interest •Passion in technology •Working knowledge of Mac OS and basic knowledge of HTML/CSS •Hospitality experience •Dutch or French written and verbal communication skills

Benefits

•Unlimited Annual Leave with our PTO scheme •£400 annually towards Health and Wellbeing •Dental cover •Private healthcare •Optical cover •Opportunity to join a growing team, in a fast-paced, high-growth company •Work with a team of incredibly talented and forward-thinking people! •Work for a team that values hard work, and knows how to celebrate the wins •Amazing benefits & perks, including equity for all Lightspeeders