SEOshop is now part of the Lightspeed family$1. !$1
Webshop platform • E-commerce • hosting • customer support • apps
August 30
🏢 In-office - Belfast
SEOshop is now part of the Lightspeed family$1. !$1
Webshop platform • E-commerce • hosting • customer support • apps
• As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between. • Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service. • Working with a truly global, multi-language 24x7 team across APAC, EMEA and NOAM • Flexibility on working days and shifts (weekends included) • Have enthusiastic, positive and knowledgeable interactions with our Hospitality customers, partners and Lightspeed team members, maintaining Lightspeed's Gold Class standard for support via phone, chat and email. • Use consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution • Work within our customer support platforms to document, track and resolve interactions • Assist with the identification, reproduction and escalation of product issues and bugs to the Quality Assurance team, tracking through to resolution with each customer, partner and Lightspeed team member • Advocate and promote improvements to our products and services • Operating within a roster/schedule to ensure high availability of our assistance for our customers (In collaboration with your manager)
• Previous customer service experience and/or technical support Strong attention to detail with an emphasis on providing an exceptional customer experience • Excellent verbal and written communication skills in Dutch • Basic experience using common online, mobile and desktop platforms; iOS, Android, OSX, Windows • Experience interacting with customers through Phone, Email, Ticketing and Live Chat platforms • Experience or knowledge of the Hospitality industry • Experience supporting a SaaS product • Experience supporting an iOS application • Computer networking experience or interest • Passion in technology • Working knowledge of Mac OS and basic knowledge of HTML/CSS • Hospitality experience • French written and verbal communication skills
• Unlimited Annual Leave with our PTO scheme • £400 annually towards Health and Wellbeing • Dental cover • Private healthcare • Optical cover • Opportunity to join a growing team, in a fast-paced, high-growth company • Work with a team of incredibly talented and forward-thinking people! • Work for a team that values hard work, and knows how to celebrate the wins • Amazing benefits & perks, including equity for all Lightspeeders
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