Customer Service Representative - Evening and Weekend Evening Shifts

September 6

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We’re not about cars. We’re about people.

Rideshare • Uber • Shared Economy • Vehicle • Rental Car

201 - 500

Description

•Deliver an all-around, best in class customer service experience. •Efficiently resolve customer issues, complaints, and inquiries achieving above average levels of customer satisfaction. •Effectively de-escalate situations and deliver meaningful solutions. •Ensure that detailed notes are recorded in our CRM system after each interaction. •Proactively identify and anticipate customer needs, ensuring regulatory compliance and business governance standards are consistently met. •Build strong, lasting relationships by consistently engaging with customers and going above and beyond to meet their needs, ensuring they feel valued and supported at every interaction. •Collaborate cross-functionally to meet and exceed personal and team targets, driving overall success through teamwork and shared goals.

Requirements

•Demonstrated experience in a fast-paced customer service position. •Demonstrated natural problem-solving skills and a proactive approach to taking initiative. •Thrive in a dynamic, developing environment where change is a constant, demonstrating exceptional adaptability and flexibility. •Possess exceptional written and verbal communication skills, with the ability to clearly articulate ideas and effectively interact with diverse audiences. •Be tech-savvy and able to quickly learn new systems. •The ability to maintain a positive attitude when interacting with customers, even in challenging environments.

Benefits

•Equity Package: Share financially in the company's success •Performance based bonus and commission plans •Flexible leave options, providing more time for rest & recovery •Health and Wellbeing benefits •Employee Assisted Program •Dedicated Learning & Development Platform