Customer Care Advisor - Dutch Speaking

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LiveScore

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One of the world’s leading real-time sports updates and streaming service providers spanning across 200 territories

201 - 500

💰 Corporate Round on 2022-09

Description

• The main role of the Customer Care Advisor is to review members' accounts and activities for signs of harm and concern, carry out appropriate risk management for members and liaise directly with members showing a high level of concern to carry out interventions. • At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. • We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. • As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills.

Requirements

• Ability to speak and communicate fluently in English & Dutch. • Robust investigative, risk analysis, assessment, and decision-making skills • Strong organisational and prioritisation skills • Ability to switch tasks when required and meet a tight deadline and to remain calm under pressure. • Effective communication skills, both written and spoken. • Ability to remain calm, empathetic and make decisions in stressful situations. • You enjoy working in a fast-paced and demanding environment. • Willing to work with people at all levels and in all functions, independently and as part of a larger team. • You are self-organising and ensure that your attention to detail and accuracy of work is constant.

Benefits

• Company Performance bonus • Hybrid working for all staff with flexible working opportunities • Private Healthcare scheme + Employee Enhanced Assistance • Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay • Subsidised gym membership • Ride to Work & Annual Travel Card loan scheme • Life Assurance (x3 salary) • Contributory Pension Plan • Thursday drinks in the office and regular socials