Customer Service Representative

4 days ago

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Advance Financial

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Founded in 1996, Advance Financial is a leading multi-state fintech company based in Nashville, Tennessee.

Short-term lending • Check cashing • Free Money Orders • Wire transfer

501 - 1000

💰 Debt Financing on 2019-08

Description

• Assist customers online, in person, and over the phone • Welcome customers and work to provide the best customer experience possible • Accurately assist customers with loan application to completion • Work with team leads to meet and exceed monthly goals • Answer any and all customer questions – yes, we really mean all • Use company best practices to provide consistent and amazing customer service • Work with money – being able to reconcile a cash drawer accurately is a must! • Listen and be able to build relationships with your customers and teammates • Participates in ongoing learning and development • Happily complete other responsibilities assigned by your management

Requirements

• High School Graduate or equivalent • Phone Customer Service experience preferred • Dedication to helping others • Experience in service-related field (cash handling experience preferred) • Must be willing to work in an environment where performance will be measured and judged • Must have reliable transportation and travel to a variety of locations in order to meet staffing demands • Understand the demands of working in a retail environment • Excellent sales skills focused on growing the company • Must be observant and have great judgment • Stay coachable – this is one of the keys to growing with our company • Computer proficiency required

Benefits

• $500 Sign-on Bonus paid after 90 days of employment • Generous PTO and paid time off to volunteer • Paid parental leave • 100% company-paid health insurance • 401k with 5% company match • Student Loan Repayment Plan