Trade Desk Representative - Client Services (German Speaking)

September 7

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Brokerage • Technology • Advanced Technology • ESG • FinTech

1001 - 5000

Description

• Supporting clients via tickets, chats and calls with trade-related queries • Investigating client inquiries including margin analysis, trade cancellations • Resolving client inquiries and complaints via telephone, tickets, and chats • Familiarizing with proprietary platforms to educate clients • Assisting the Quality Assurance Department with complaint resolution • Coordinating activities with other Client Service divisions • Analyzing existing systems and procedures for enhancements.

Requirements

• University degree (NFQ level 7) in finance, economics, or relevant work-based experience • Ideally, a minimum of two years of financial industry experience • In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations • Excellent product knowledge: Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs • Strong PC technologies proficiency: Advanced Excel, Office Suite, Email • Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets • Self-starter, able to handle stress, with the ability to work independently and as part of a team • Fluent in English with strong verbal and written communication skills • Additional languages required: German or Italian. Other languages are a plus. • FINRA SIE and Series 7 or interest in obtaining the certification.

Benefits

• Career support and development • Salary commensurate with experience • Performance-based discretionary cash bonus scheme • Discretionary stock grant • Group Life Assurance cover • Group Income Protection • Occupation pension scheme based on Gross earnings • Hybrid working model • Above statutory annual leave, increasing with service • Daily company-paid lunch and healthy snack options when working from the office • Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants) • Corporate events • Travel season ticket loans • Cycle to work scheme.