Enterprise Customer Success Manager - DACH
August 27
🏢 In-office - London
Description
• Manage a portfolio of Enterprise customers • Become a Miro product expert and use this knowledge to effectively guide customers towards their desired outcomes • Ensure product adoption by onboarding new customers and new teams working closely with the Onboarding Consultants team • Identify, track, and improve the health status of each of your customers • Make sure that customers get maximum value from Miro and give them insight into this through high-touch engagements • Develop best practices for customer growth/renewal to ensure ongoing customer success, thereby driving customer growth and retention • Be the voice of the customer back into our organization • Collaborate with your sales colleagues on creating accounts' plans and delivering QBRs
Requirements
• 2+ years experience in Customer Success or other B2B customer facing roles, working with Enterprise customers (>5K employees or >500 users) • Consistent track record of handling portfolios of 30-50 Enterprise accounts • Ability to recognize and maximize business value as well as internal opportunities • Ability to strategically prioritize your book of business • Have proactive and collaborative mentality and excellent time management skills, ability to handle multiple accounts & assignments simultaneously • Experience or high curiosity about the SaaS space • Strong verbal and written communication skills • Excellent listening skills, customer-centric mentality and empathy towards users and customers • Be a quick learner and have the ability to work effectively in a constantly evolving scale-up environment • Willing and able to travel abroad regularly • Fluency in English and German
Benefits
• Competitive equity package • Health insurance for you and your family • Corporate pension plan • Lunch, snacks and drinks provided in the office • Wellbeing benefit and WFH equipment allowance • Annual learning and development allowance to grow your skills and career • Opportunity to work for a globally diverse team
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