OpenTable
At OpenTable every employee has an impact on how we help restaurants around the world succeed.
1001 - 5000
Multilingual Onboarding Specialist
August 20
🏢 In-office - London
OpenTable
At OpenTable every employee has an impact on how we help restaurants around the world succeed.
1001 - 5000
Description
• The Onboarding Specialist (OBS) is responsible for the successful onboarding of our restaurant partners • Using a consultative approach, the OBS will configure, coordinate and deliver training to key staff on our Core, Pro, Basic and additional products • The Onboarding team completes the end-to-end implementation of the onboarding process • We lead the restaurant from initial sale through configuration to initial training and go-live • All of this is done remotely using various tools and procedures crafted to guide the restaurant through the process • The OBS is part of a distributed team charged with setting each restaurant up for success with OpenTable • They will be measured on the speed, volume and quality of each implementation based on a set of goals and benchmarked against others in the team
Requirements
• 1+ years experience, preferably in a support, implementation or hospitality role • Experience training non-technical customers on the use of software • Understanding of restaurant operations a must with direct restaurant experience helpful • Fluency (verbal, reading and written) in English and a minimum of one European language (German preferred) • Proven track record to drive projects through to completion • Ambitious to get things done with minimal supervision • Good phone and telepresence required for effective training and implementation • University degree preferred • Excellent organization, documentation and time management skills
Benefits
• You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays • One Celebration Day per calendar year • Private Health & Dental and Life Insurances • Employee Assistance Program (EAP) • Pension Fund • Gym Discount • Bike2Work • Season Loan Ticket • Reimbursable eye tests and 100 GBP contribution towards VDU glasses only • Perkbox & Booking.com business discounts
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