Customer Success Manager

August 1

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Climate X

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Unlocking the power of climate data and analytics globally to build a better future for our planet.

Climate Risk Data • Climate Risk Reporting • TCFD Assessments • Climate Resilience • Climate Risk Assessments

51 - 200

💰 Seed Round on 2023-05

Description

• Owning the post-sales customer experience and acting as the primary point of contact throughout the customer lifecycle • Developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through to renewal • Utilize CRM to keep track of key account data, triggers, opportunities and engagements • Lead customer training sessions as part of onboarding and ongoing product adoption • Act as an advocate for the customer between Support, Technology, Sales, Marketing, Science and Customers. • Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Climate X solutions. • Educate customers on the use and benefits of Climate X solutions, measure customers’ actual results using Climate X to solve business problems • Provide customers with information and assistance regarding product updates and new features. • Onboard new clients and provide training on how to use Spectra to achieve their climate risk management goals. • Working closely with our Product Operations and Support teams to answer questions, troubleshoot issues, and provide guidance on industry best practices and regulatory trends • Monitor client usage of Spectra and identify opportunities to upsell or cross-sell additional features or services. • Collect client feedback and work with our product development team to incorporate it into future updates and improvements. • Collaborate with our sales team to identify opportunities for account growth and expansion.

Requirements

• 2+ years in a Customer Facing role with a SaaS B2B company; will also consider candidates with experience working with a relevant consultancy, or in finance • Understanding of the Finance industry and the application of climate change to their business models • Passion for learning about climate change, latest regulatory developments and industry trends • Exceptional ability to communicate and foster positive business relationships • Strong analytical skills and the ability to understand complex data and climate models. • Experience analysing and optimizing the existing processes in the Customer Success department • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed • Experience with Customer Success platforms is a plus • Availability for some travel to trade shows or to meet clients • Willingness and ability to work from our London office a minimum of 3 days a week