Wunderkind
Wunderkind leads in AI-driven marketing, transforming brand-audience connections with hyper-personalized messaging$1. .$1
identity resolution • triggered email • sms • performance marketing • onsite capture
501 - 1000
Customer Success Manager
July 2
🏢 In-office - London
Wunderkind
Wunderkind leads in AI-driven marketing, transforming brand-audience connections with hyper-personalized messaging$1. .$1
identity resolution • triggered email • sms • performance marketing • onsite capture
501 - 1000
Description
• Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention • Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success • Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients • Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design • Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services
Requirements
• 2+ years of experience in client services, account management and/or digital marketing • Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles • Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction • Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships • Strong technical skills or the ability to quickly learn technical concepts • Proactive and energetic attitude with the desire to be a key player on a results-oriented team • Entrepreneurial spirit with with a healthy dose of humility
Benefits
• Generous work life balance with 20 days PTO, 1 floating holiday, 14 National Holiday closures, Summer Fridays, 2 weeks of Newly-Wed PTO, Maternity & Paternity leave offerings • Fully stocked snacks, beverages, and weekly catered lunch • Exceptional management training programs and internal opportunities for 1:1 coaching
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