Onboarding Manager, Customer Experience (London, United Kingdom)
August 21
🏢 In-office - London
Description
• Own and manage the onboarding process for our largest customers from pre-sales through successful onboarding closeout • Partner closely with Account Executives to ensure smooth customer handoff experience • Understand customer goals and successfully manages their onboarding timeline towards value • Work with Solutions Architects, Design Advocates and Product Support to effectively execute against the customer onboarding process • Report on metrics and customer feedback to assess the impact of successful onboarding and to help identify new customer initiatives and product opportunities • Develop content and enablement resources for customers to use for training/education and to help accelerate product adoption • Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new possibilities using our product
Requirements
• 2+ years of experience in a customer facing role working with technical products • B2B SaaS experience with a technical product • Proven project management skills and experience working with multiple customers concurrently • Excellent oral and written communication skills • Experience speaking to customers representing different personas across both function and seniority • Consultative approach; ability to navigate complex business needs and technical requirements
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