OwnBackup
No company operating in the cloud should ever lose data.
Cloud backup services • SaaS application backup and recovery • Salesforce.com backup • compare and recovery • GDPR
501 - 1000
Customer Success Manager
September 5
🏢 In-office - London
OwnBackup
No company operating in the cloud should ever lose data.
Cloud backup services • SaaS application backup and recovery • Salesforce.com backup • compare and recovery • GDPR
501 - 1000
Description
• Lead every aspect of the post-sale relationship; onboarding, training, demos, regular check-ins, ongoing support and renewal • Understand the client success metrics and consistently deliver on those metrics • Build trusting relationships with clients and their associates at all levels • Review product adoption/utilization and provide guidance to customers on realizing more value from their Own subscription • Identify opportunities to upsell additional Own products • Collaborate with other Own teams (Support, Product, Sales) to serve customers best
Requirements
• 2+ years of relevant experience in a Customer Success role • Able to communicate effectively via telephone, video, and email with customers • Proven track record of success in a customer facing role • Experience using Salesforce as an end user is essential • Ability to manage a large number of accounts • Able to operate effectively both independently and within a team • Takes initiative, intellectually curious, and has a desire to learn • Superb communication and interpersonal skills
Benefits
• Unlimited holiday • Private health insurance • Pension plan • Catered lunches in the office five days a week
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