ComplyAdvantage
The leader in AI-driven fraud and anti-money laundering (AML) risk detection
AML KYC Solutions • Transaction Monitoring • PEPs and Sanctions Screening • Adverse Media
201 - 500
Customer Success Manager
September 4
🏢 In-office - London
ComplyAdvantage
The leader in AI-driven fraud and anti-money laundering (AML) risk detection
AML KYC Solutions • Transaction Monitoring • PEPs and Sanctions Screening • Adverse Media
201 - 500
Description
• We are looking for a Customer Success Manager to help us build our SaaS-based anti-money laundering solutions, which empower organizations to fight financial crime! • You will join the customer success team, where you will be charged with nurturing relationships with a portfolio of our customers. • You will be a trusted advisor to our clients helping them to get the best results from using the platform while feeding back ideas to the product development teams.
Requirements
• Have a true passion for customers – fanatical about getting them the right outcomes and becoming their advocate • Ideally have 2+ years in a similar role, with proven experience working with mid-market accounts in a B2B environment • Possess a good understanding of technology with familiarity of concepts such as APIs and cloud solutions • Be a proactive self-starter that is self-directed and able to solve problems and execute independently • Have strong process management skills, you will be able to manage a varied workload with multiple deadlines • Possess strong relationship management skills and the ability to coordinate across teams and build consensus • Ideally have previous project management experience and have worked in a start-up previously
Benefits
• Competitive salary aligned to your skills and experience • Unlimited Time Off Policy- A work-life balance and focus on our well-being are critical to keeping us performing at our best • We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships • Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve • Annual learning budget to drive your performance and career development • Company Pension Scheme • Company Health Care Plan • Travel - season ticket loan • Cycle to work scheme with Evans Cycles
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