Customer Success Manager

August 28

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Koodoo

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The platform working with fintechs, property portals, price comparison sites and lenders to drive the mortgage industry

mortgages • financial technology • fintech • APIs • microservices

11 - 50

Description

• Customer Relationship Management: Cultivate strong and enduring relationships with assigned customers. • Onboarding and Training: Lead the onboarding process for new customers. • Customer Success Strategy: Develop and implement comprehensive customer success plans. • Product Expertise: Maintain a deep understanding of the Koodoo platform and its functionalities. • Customer Advocacy: Serve as the voice of the customer within the organisation. • Data-Driven Decision Making: Utilise data analytics to track and analyse customer success metrics. • Cross-Functional Collaboration: Work effectively across departments to ensure a seamless customer experience.

Requirements

• Bachelor's degree in Business, Economics, or any related field. • 1-3 years of experience in a customer success, account management or similar client-facing role, preferably in the technology or financial services industry. • Proven problem-solving skills and ability to navigate complex customer issues. • Excellent communication and interpersonal skills, both virtual and in-person, with the ability to build and maintain strong relationships. • Technical aptitude and ability to understand and explain complex concepts in simple terms. • Proactive and self-motivated, with a passion for helping customers succeed. • Commercial acumen, able to interpret data and analyse trends using excel and dashboards. • Ability to work collaboratively with cross-functional teams.

Benefits

• Salary of £30,000 - £40,000 dependent on experience. • Enrolment into our annual discretionary bonus scheme with a maximum of 20% of base salary. • Range of benefits to choose from including Private Medical Insurance, Gym Membership, Dental Plan and more. • Enrollment into a new Advanced GenAI Practitioners qualification upon joining, delivered by an independent learning provider. • Opportunity to collaborate closely with our colleagues in India in our Mumbai. • Flexible Working • MacBook Pro and External Monitor • Bi-annual Hackathons and Events to Promote Teamwork and Ongoing Learning • A significant role in a high-growth phase, influencing the company's trajectory. • Unlimited growth potential, matching your professional development ambitions. • An inclusive culture surrounded by a passionate, forward-thinking team.