VP, End User Operations, Infrastructure Management

August 28

Apply Now

Receive Emails with Similar Jobs

CLS Group

WebsiteLinkedInAll Job Openings

We make FX safer, smoother and more cost effective across the global FX ecosystem.

Foreign Exchange Settlement • Risk Mitigation • FX • Cross currency swaps • Processing

501 - 1000

Description

• End User Operations Manager owning and running Desktop and Service Desk Support Services for the CLS Global Business teams. • Managing Desktop & Service Desk Support Services for the CLS Company Globally across GB, US, Tokyo & Hong Kong for office-based and remote staff. • Managing the relationship for outsourced Service Desk and Desktop teams. • Managing the on-premises EUC Management Team (1 x GB / 1 x US). • Managing and responsible for the CLS Desktop assets – Meeting Room Audio Visual Equipment, IGEL terminals, Monitors, Laptops, Desktops, Printers & Peripherals. • Good technical knowledge of supporting, deploying, updating, and managing Microsoft Autopilot and desktop operating systems, desktop applications, M365 applications (minimum Exchange Online, Teams, OneDrive, Intune & SharePoint) and monitoring/management tools preferably in a Citrix VDI environment. • Front line contact & Escalation with the CLS Business Teams globally. • Owning and arranging the Vendor Management processes within the EUC Space – IT Consumables Budget and annual software and maintenance renewals. • Managing and owning the Risk Management processes within the EUC Space. • Deputy to Head of Digital Workspace when they are not available.

Requirements

• 3 years + experience of past roles that would demonstrate a level of proficiency in the role • A high level of presentation and communications skills with the ability to communicate confidently with both business and technical staff at all levels • VIP support Experience • Good technical background • Experience of managing others • Ability to react quickly to fast moving situations • Understanding of ITIL processes and their use within a financial services organization • Have excellent time management and organizational skills • Self-motivated to exceed management expectations and objectives

Benefits

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). • US: 23 holiday days. • 2 paid volunteer days so that you can actively support causes within your community that are important to you. • Generous parental leave policies to ensure you can enjoy valuable time with your family. • Parental transition coaching programmes and support services. • Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others. • Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I. • Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t. • Active support of flexible working for all employees where possible. • Monthly ‘Heads Down Days’ with no meetings across the whole company. • Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees. • Private medical insurance and dental coverage. • Social events that give you opportunities to meet new people and broaden your network across the organisation. • Annual flu vaccinations. • Discounts and savings and cashback across a wide range of categories including health and retail for UK employees. • Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees. • All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning. • Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.