Multiverse
Unlocking the many possible paths to a successful and fulfilling career
Apprenticeships • Corporate Training • Recruitment • Talent Identification • Technology
501 - 1000
Head of Coach Development and Operations
August 4
🏢 In-office - London
Multiverse
Unlocking the many possible paths to a successful and fulfilling career
Apprenticeships • Corporate Training • Recruitment • Talent Identification • Technology
501 - 1000
Description
• The Coach Enablement team develops tools, training, and resources for coaching. • Head of Coach Development and Operations responsible for defining Multiverse’s brand and quality assurance. • Build and grow the team overseeing onboarding and training process for new coaches. • Define Multiverse's brand and lead change management through benchmarking and data analysis. • Analyze and enhance the Coach Quality Framework for evolving coaching vision. • Collaborate with Learning and Tech teams for aligned training curriculum.
Requirements
• 7+ years of relevant work experience and 3+ years of people management experience, leading mid to large-sized teams (5+ reports) in a scaling, customer-centric environment (e.g. Learner Operations, Enablement, Customer Success) • Strong vision and experience in and vision for leading rigorous, engaging, scalable, tech-enabled adult learning strongly desired • Strong analytical skills with the ability to leverage data for decision-making and continuous improvement. • Strong change-management and project-management skills with an ability to keep many cross-functional workstreams moving forward at pace • Extensive experience in influencing cross-functional technical and non-technical teams e.g. Learning, Product/Tech and Customer Success. • Effective communication and leadership skills, with a demonstrated ability to inspire and motivate teams.
Benefits
• 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year • private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support • Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year • weekly socials, company wide events and office snacks!
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