Director of Messaging Operations

August 7

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Vonage

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Communications APIs. Unified Communications. Contact Centers. Now we're talking.

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000

💰 $225M Post-IPO Debt on 2014-08

Description

• Ensure that all commercial routing and CMT pricing operations maximise Vonage revenue and gross margin, driving efficiency and accuracy whilst supporting Vonage client-facing requirements • Work with the Product team to enhance systems and the platform. Adoption of a new routing engine and increase automation to improve operational efficiency. • Drive individual/team performance and personal development by working closely with the team managers within the operations teams • Be accountable for the optimisation of all carrier and supplier support functions, including onboarding, support and supplier escalations • Represent the CMT and drive functional relationships with all Vonage stakeholders and internal CMT customers (including Sales, PDO, Engineering, Product, Legal, Finance and Compliance) • Work with Carrier Regional Leads to ensure all CMT Operations functions provide a service that reflects the specific requirements of each regional team • Drive market analytics, focusing on the accuracy and relevance of data required to support key commercial decision-making and planning processes. • Align operations with the requirements of Vonage’s Top clients and Sales teams, including the timely and accurate delivery of RFP related pricing exercises

Requirements

• Experience in a senior commercial position within the global cloud communications industry • Deep knowledge of A2P SMS & Voice, routing ecosystems and SS7 connectivity • Experience managing teams and business units responsible for commercial operations • Experience working across multiple jurisdictions/regions and demonstrable appreciation for regional regulation and compliance requirements within the cloud communications sector • Experience building KPI/data analytics designed to support commercial decision-making and planning processes