Cleo
A money app that's got your back.
Artifical Intelligence • Personal Finance • Machine Learning • Fintech
51 - 200
Customer Support Lead - Live Chat
2 days ago
🏢 In-office - London
Cleo
A money app that's got your back.
Artifical Intelligence • Personal Finance • Machine Learning • Fintech
51 - 200
Description
•Driving service operations. •Managing and coaching People Managers. •Optimizing team performance. •Process optimization. •Data-driven coaching. •Scaling the team. •Managing escalations. •Workforce scheduling.
Requirements
•You have leadership experience in a remote Customer Support environment. •You’re strategic and growth-minded. •You’re a coach at heart. •You’re data-driven. •You’re collaborative. •Nice to have: SQL knowledge. •Exceptional to have: Spanish or Tagalog.
Benefits
•A competitive compensation package (base + equity) with biannual performance reviews. •Work at one of the fastest-growing tech startups, backed by top VC firms like Sofina, Balderton & EQT Ventures. •A clear progression plan. •Flexibility: We work to live, we don’t live to work. •Work where you work best. •25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo). •6% employer-matched pension in the UK. •Performance reviews every 6 months, •Private Medical Insurance via Vitality, dental cover, and life assurance. •Enhanced parental leave. •1 month paid sabbatical after 4 years at Cleo. •Regular socials and activities, online and in-person. •We'll pay for your OpenAI subscription. •Online mental health support via Spill. •And many more!
Apply Now
