Partner Operations Advisor

August 7

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carwow

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The ultimate car buying and selling experience

New Cars • Car Reviews • Car Chooser • Car Buying • Car Sales

201 - 500

💰 Venture Round on 2022-04

Description

• The Partner Operations Advisor plays an integral role in our Commercial organisation • Your role will involve seeking out opportunities to help improve the efficiency of our current teams and their processes through automation and more advanced tracking • You will be part of some key exciting projects for Carwow that are highly cross-functional giving you the opportunity to see all corners of the business • Lead efforts to automate reporting processes and compile data for partner-facing collateral • Develop and implement metrics to measure the effectiveness of partner operations and propose enhancements • Resolve complex partner enquiries via phone and email, including new user setup, usability questions, discount issues, and administrative tasks • Ensure timely resolution of all queries within targeted SLAs using Salesforce • Maintain comprehensive and accurate Salesforce data to support efficient workflow • Oversee the teams effort with acquisition of fresh stock from dealerships and manage manual stocklists, bespoke, and automated feeds • Map cars and ensure optimal stock ratios by maintaining high-quality stock data • Develop strategies to improve stock management processes and data quality • Lead the management of the carwow site’s merchandising, including colour mapping, new model launches, and quality assurance, to provide a superior consumer experience • Maintain and troubleshoot Leasing feeds in collaboration with Account Managers to ensure seamless operations • Drive and manage go-to-market proposals for Sale events, product updates, new propositions, and OEM communications for both internal teams and partners • Lead cross-functional teams to ensure the successful execution of go-to-market strategies

Requirements

• Action orientated; spots an opportunity and implements a plan of action • Highly organised and can spin multiple plates • Excellent written and verbal communication skills • Brilliant stakeholder management • Strong excel/google sheets skills • Experience with Salesforce would be a bonus

Benefits

• Hybrid working • Competitive salary to fund that dream holiday to Bali • Matched pension contributions for a peaceful retirement • Share options - when we thrive, so do you! • Vitality Private Healthcare, for peace of mind, plus eyecare vouchers • Life Assurance for (even more) peace of mind • Monthly coaching sessions with Spill - our mental wellbeing partner • Enhanced holiday package, plus Bank Holidays • 28 days annual leave • 1 day for your wedding • 1 day off when you move house - because moving is hard enough without work! • For your third year anniversary, get 30 days of annual leave per year • For your tenth year anniversary, get 35 days of annual leave per year • Option to buy 3 extra days of holiday per year • Work from abroad for a month • Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies • Bubble childcare support and discounted nanny fees for little ones • The latest tech (Macbook or Surface) to power your gif-sending talents • Up to £500/€550 home office allowance for that massage chair you’ve been talking about • Generous learning and development budget to help you master your craft • Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for • Refer a friend, get paid. Repeat for infinite money