Customer Ops Advisor

July 25

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The Corporate-to-Bank integration platform.

SWIFT • Direct Debit Management • SEPA • Faster Payments • Payment Automation

51 - 200

Description

• Highly motivated individual needed for fast-paced Customer Operations Team • Handle incoming queries and provide 1st line support for customers • Exhibit proactivity and expertise in problem analysis • Strive to meet clients' demands while ensuring customer satisfaction • Creative approach to delivering updates and enhancing tools/documentation

Requirements

• Managing service requests and customer communications • Performing post-release testing as part of maintenance activities • Completing moves, adds, and changes for client systems • Updating training and client training materials • Managing and implementing client change requests, including user interface changes, and coordinating with users to verify and address feedback promptly • Performing routine operational tasks to maintain client systems • Supporting various operational activities and troubleshooting issues to ensure smooth business processes and compliance with procedures • Collaborating with other teams to optimise operational efficiency

Benefits

• 25 days’ holiday + 8 bank holidays increasing with length of service. • Birthday off work • 2 Volunteer days a year. • The option to purchase additional days holiday. • We operate a contributory pension scheme which you will be auto-enrolled into from day one of employment. • Free Gym Membership with Pure Gym or Wellbeing Allowance • Enhanced maternity, paternity, and adoption leave • Share option scheme after probation • Cycle to work scheme after probation • Health cash plan • Free breakfast & lunch food when in the Manchester office • Discounted Parking in Manchester • Access to training – both internal and external • We plant a tree for every new starter that joins us! • We are a dog-friendly office