Customer Operations Coordinator

August 23

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Zencargo

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Zencargo combines world-class freight forwarding services with pioneering technology to transform your supply chain.

Freight Forwarding • Logistics • Supply Chain Management • Ocean Freight • Air Freight

201 - 500

💰 $42M Series B on 2021-05

Description

• Drive operational consistency, destination margin accretion, and operational improvement opportunities • Shifting from a reactive function to a proactive function

Requirements

• Ensure all customer requirements are understood and translated into the SOP • Work with Solutions Team to build requirements into platform Workflows for FOPs • Ensure FOPs are empowered and enabled with customer requirements • Monitor requirements vs. KPIs on Thoughtspot dashboards and identify and implement process improvements to enhance efficiency and customer sentiment • Drive weekly calls with customers to playback progress of optimisations initiatives & triage escalations • Supporting the onboarding of new customers (SOPs, SLAs, POAs etc) • Own enablement of operational aspects of 'TO-BE process flows' for Strategic Customers • Identify customer characteristics to map against operational opportunities • Review current alignment of network partners to clients