Zen Educate
We have smart tech to connect schools with teachers. Schools have saved £6M so far 👩🏻🏫
Education Staffing and EdTech
51 - 200
Customer Support Executive
April 30
🏢 In-office - London
Zen Educate
We have smart tech to connect schools with teachers. Schools have saved £6M so far 👩🏻🏫
Education Staffing and EdTech
51 - 200
Description
• Work collaboratively with the operations, sales, and the technology team to ensure educators are choosing Zen Educate as their primary source for work • Be the primary contact for customer enquiries, both schools and educators • Acknowledge and resolve customer complaints to ensure customer satisfaction • Identify customer needs and help customers use specific features of our platform • Ensure key service standards on responsiveness to phone calls, emails and messages are met to ensure happy customers • Ensure the smooth daily operations of the business by proactively resolving & flowing queries to the appropriate person in the company
Requirements
• Passion for companies that have a positive social impact and the education sector • ‘Can do’ attitude, bias for action and you want to be part of a growing motivated team • Love to take pride in creating an exceptional experience for customers • Strong knowledge of the education sector • Background in customer service or customer success or inbound sales
Benefits
• Competitive salary • Ownership in the company • 25 days of holiday • Private healthcare • Electric Car Scheme • Cycle to Work Scheme • Central London office with perks like fresh fruit, bike parking, showers and an on-site gym and café • Fun-loving, tight-knit team solving a problem that makes a difference
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