Customer support specialist

April 19

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The Mayfair Group LLC

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Public Relations - Events - Social Media - Content Creation - Graphic Design - Sales All-inclusive brand representation

Public Relations • Sales • International Sales • Social Media • Creative Content

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Description

• Delivering world-class customer service that delights users by capably responding to inquiries and concerns over phone, chat, and email • Documenting customer information with precision and confidentiality • Building meaningful relationships and providing personalized service with customers through deep understanding of their businesses and needs • Enabling our customers to get the most from our online platform and product • Meeting and exceeding quality and productivity goals while complying with all regulatory requirements • Managing other related activities, such as complaints and escalations • Identifying and driving improvements to internal processes, measurement tools, and customer service culture

Requirements

• Have a bachelor's degree or at least three years of experience in a relevant industry (e.g., banking, investment) • Are a relationship builder with a passion for delivering exceptional service • Have excellent verbal, written, and interpersonal communication skills • Have strong customer service skills and the ability to de-escalate situations • Are self-confident, optimistic, and supportive in a team environment • Are critical, analytical, and enjoy thinking two steps ahead when problem solving • Possess exceptional time management, organizational, and active listening skills

Benefits

• Competitive pay (including access to performance-based bonuses, when applicable) • 100% coverage of individual benefits and up to 50% of family benefits • Unlimited PTO and all federal holidays observed