Customer Service Advisor

April 5

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Arbor Education

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Arbor MIS helps schools and MATs work more easily and collaboratively. Join a free webinar: http://bit.ly/Arbor-webinars

Education • Management Information Systems • Big data • Data visualisation • Technical support

51 - 200

💰 Private Equity Round on 2020-12

Description

• Providing excellent first line support to resolve customer queries via incoming calls, webchat, and emails. • Identifying risks and relaying information to relevant teams. • Ensuring queries/complaints are resolved for clients within service level agreements (SLAs). • Maintaining and keeping records up to date. • Assisting in writing FAQs and online guide materials. • Going the extra mile to delight customers. • Capturing customer feedback on feature requests and sharing it via the internal roadmap process. • Contributing to daily and weekly meetings with suggestions. • Confidently speaking to end users, solving queries, and resolving issues. • Working collaboratively with teammates to achieve team & department objectives.

Requirements

• A passion for delivering first class customer service! • Strong problem-solver with the ability to work across teams. • Outstanding communication and interpersonal skills. • Experience using a CRM or MIS system or ability to learn new systems quickly. • Proficient in spoken and written English. • Ability to work effectively within a fast-paced, results-oriented culture. • Understanding of national educational landscape (desirable). • Proactive approach to answering calls, webchat, and emails.

Benefits

• £23,000 starting salary • Central Leeds & Lincoln Offices - Hybrid working • 32 days holiday (plus Bank Holidays) • Dedicated professional development training budget • Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay • 5 free return to work maternity coaching sessions • Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme) • Social committees and team events • Volunteer with a charity of your choice for a day each year • Dog friendly offices!