StockX
Shaping the next generation of e-commerce for the next-gen consumer.
Operations • Internet • e-Commerce • Retail
1001 - 5000
Account Manager, UK
August 3
🏢 In-office - London
StockX
Shaping the next generation of e-commerce for the next-gen consumer.
Operations • Internet • e-Commerce • Retail
1001 - 5000
Description
• Manage and maintain user relationships within the UK and other territories, provide dedicated sales support to their business • Achieve sales growth targets by assisting users in growing their business, as well as growing the overall power user base • Conduct analysis on our most frequent users, helping to identify trends and patterns • Seen as a lead relating to supplier/partner experience and supply • Understands how sellers can grow their business, and tailor a sales package around their needs • Brainstorm, plan, and execute seller activation events • Streamline the on-boarding process for new users; creating on-boarding documents and emphasizing product features based on customer needs • Work closely with customer service, operations, and product teams to troubleshoot customer challenges, resolve problems, ensuring a high quality of customer satisfaction • Gather feedback and work closely with product team to design, test, and launch new features • Actively brainstorm and propose business solutions that will grow the business
Requirements
• Significant experience in a customer-facing role • Strong verbal and written communication skills • Familiar with CRM systems and practices • Customer orientation and ability to adapt/respond to different types of characters • Frequent interaction with other teams, leadership and relevant stakeholders • Be able to interact with multiple levels of buyers and sellers • Proficient in Microsoft Office, Google Drive, Slack, and other common basic office software
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