Account Manager

July 26

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iwoca

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At iwoca, we believe finance should feel like a superpower, not a headache.

Fintech • Trade Finance • Alternative Lending • Small Business Financing • SME

201 - 500

Description

• Convert customers and maximise revenue, from onboarding of new prospects to nurturing a portfolio of existing customers. • Manage businesses end to end through our customer journey, providing industry leading service levels by exceeding our customer’s expectations. • Build and maintain strong, long-lasting relationships with small businesses. You’ll be an expert in SMEs and the business lending market, helping them achieve their goals with the support of iwoca. • Liaise with varied teams within iwoca, you’ll need to effectively collaborate with Sales, Underwriting, Collections and Partnerships teams to achieve the best outcome for your customers. • Drive change throughout the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca.

Requirements

• Proven customer relationship management experience. • Consultative sales skills that enable you to understand customer needs and match the right product or service to them. • Experience explaining complex products and services to customers. • A strong track record of not only meeting, but exceeding KPIs to drive both your and the team’s performance. • Brilliant communication skills with an excellent telephone manner and a passion for delighting customers. • A growth mindset that is engaged in our mission, helping us to improve how we convert and serve our customers and motivated to collaborate with team mates.

Benefits

• Offices in London, Leeds and Frankfurt. • Events and clubs, like bingo, comedy nights, yoga classes, football… • Two company retreats a year, we’ve been to France, Italy, Spain and further afield • Plenty of drinks and snacks in our offices • Medical insurance from Vitality, including discounted gym membership • 25 days’ holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave • Instant access to emotional and mental health support with our partner, Spill • Share options • Generous maternity and paternity leave • A nursery tax benefit scheme to help you save money • Paid volunteering day to support your chosen charity • Extra leave if you want to travel or study • One-month fully paid sabbatical after 4 years • Cycle-to-work scheme • Electric car scheme • An L&D budget for everyone, including a book budget • Company-wide talks with internal and external speakers • Access to learning platforms like Treehouse if you want to learn to code