Protective Life
We are on a mission to help more people achieve the sense of protection and security they deserve.
Insurance • Annuities • Asset Protection
1001 - 5000
Customer Experience Advocate
September 7
🏢 In-office - Birmingham
Protective Life
We are on a mission to help more people achieve the sense of protection and security they deserve.
Insurance • Annuities • Asset Protection
1001 - 5000
Description
• The work we do has an impact on millions of lives, and you can be a part of it. • We help protect our customers against life’s uncertainties. • A successful Customer Experience Advocate delivers engaging and professional service during every interaction with Protective Life policyholders. • The primary responsibility for this position is to handle customer interactions across multiple lines of business by being able to approach problems logically and with good judgment to ensure the appropriate customer outcome. • This role requires a high level of empathy and ability to counsel customers through difficult life situations. • The Customer Experience Advocate must be able to make appropriate decisions on behalf of our customers quickly and effectively, prioritize work to ensure efficiency, and abide by all applicable regulatory and department practices and procedures. • This position is an in-office position with the potential for hybrid work after an adjustment period.
Requirements
• High school diploma or equivalent required. • Prior customer service experience required (minimum 12 months) • Inbound Call Center experience preferred. • Ability to meet minimum department standards related to call times and customer satisfaction. • PC experience with knowledge of Microsoft Office required. • Aptitude to learn our technology and balance using multiple systems simultaneously. • Confidence in handling conflict resolution and in leading difficult conversations. • Strong organizational and prioritization skills
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