Senior Account Manager

August 6

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Pareto Facilities Management Ltd

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Changing the Face of FM

Facilities Management • HVAC • M&E • Maintenance • Engineer

201 - 500

Description

• Responsibility for day to day operations for one of our key accounts across multiple sites. • Full understanding of all operations delivered within area of responsibility. • Management and development of all key stakeholder relationships, including regular and ad hoc meetings. • Completion of management reports as required for both clients and Pareto. • Take an active role in strategic reviews in order to drive the strategy of each contract. • Ensure that all base services defined within the contract specification are delivered without exception. • Act as the senior point of decision making for the team and a key point of escalation for clients. • Completion of all HR related tasks for direct reports, including appraisals, salary reviews and disciplinary procedures. • Ensure core sub-contractors are managed effectively, ensuring they are operating in line with their specifications and delivering value for money. • A thorough understanding of Health & Safety requirements to ensure compliance across the operating portfolio at all times in line with company standards. • Conduct regular audits to ensure Statutory Compliance is maintained. • Ensure the delivery of all internal processes that relate to the Health & Safety of Pareto Employees. • Operate as part of the Senior Management Team in the handling and review of Incidents & Accidents. • Operate as an integral part of the Pareto internal audit process. • Act as a point of contact for External Auditors as required. • Lead the operational and strategic delivery of facilities management contracts. • Develop strong relationships with clients and Pareto FM teams. • Responsibility for financial performance of each contract, inc. Monthly Invoicing activities. • Focus on innovation in service delivery and exceeding customers contractual requirements. • Oversee and, where necessary, lead the management of projects. • Ensure regular reporting and review is in place for all accounts in area of responsibility. • Utilise and Deliver Key Account Management practices. • Ensure the Renewal process is proactively delivered with area of responsibility, inc. review of costings and any contract amendments prior to final sign off. • Communication of any contract changes to the Senior Team and monitoring contract spend against budget. • Management of medium to large Projects, inc. cost build ups and program timelines. • Act as a Superuser for a defined system used within the company. • Manage relationships with significant subcontractors. • Act as part of the OOH call out / response process. • Line Management of a defined team of direct reports. • Communicate effectively in both written and verbal format to ensure that your team are clear about our expectations. • Monitor and support all disciplinary and absence processes in line with Pareto policy. • Ensure regular site visits are in place to drive team engagement. • Operate as part of the new starter process, particularly meeting every new team member face to face within their first month. • Review all Exit Interviews and make recommendations. • Ensure performance management processes are delivered, inc. Appraisals, setting objectives and managing challenges & issues. • Monitor Overtime, Expense & Mileage levels and approve claims within area of responsibility. • Support the development and delivery of the company’s training approach. • Perform final stage interviews where required. • Identify high performing team members and seek to apply reward & recognition processes where appropriate. • Operate as part of the Pareto Mentoring Program • Be the key client contact point for all issues • Provide regular formal and informal client communication • Facilitate weekly/monthly/quarterly client meetings as required • Write client reports as required • Minute client meetings • Be a trusted source of innovation for the client in service delivery • Support larger scale strategic projects with clients as required.

Requirements

• Suitable, recent and relevant FM experience (typically 7+ years) • A IWFM qualification (or similar) level 5 or above • A minimum of IOSH Managing Safely qualified or equivalent. • Strong knowledge of FM service delivery across all services lines • Excellent planning and organizational skills • Excellent verbal, written communication and presentation skills • Strong IT skills • Ability to manage own workload and work on own initiative • Ability to work in, and adapt to a rapidly changing environment • Comfortable challenging poor standards or behaviour and implementing change • Ability to work co-operatively with others to complete tasks and implement process improvements.