Program Manager - Customer Programs

2 days ago

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Forensic science verification of origin providing traceability in supply chains.

Origin verification • Traceability • Provenance • Textiles • Food

51 - 200

Description

•Lead and take ownership of Customer Programs for Global Enterprise Accounts •Manage program design, proposal, and contract development •Establish program methodology and governance frameworks •Craft detailed project plans and manage risks •Monitor program progress and deliver actionable reports •Drive high-stakes executive discussions with customers •Forge relationships with key customer contacts •Play a crucial role in the QBR process

Requirements

•Bachelor’s degree in business, Project Management, or a related field (PMP/Scrum certification is a plus) •At least 8+ years of project management experience with a track record of delivering high-quality projects on a global scale •Strong leadership and team management skills •Excellent communication, interpersonal, and negotiation skills - you can articulate your messaging and communication style to your audience •Analytical and problem-solving abilities with exceptional attention to detail. You can quickly identify and anticipate problems before they arise and can mitigate these risks •Experience with Agile and Lean practices •Proficiency with business tools (Word, Excel, PowerPoint, Outlook) and Atlassian suite (Jira, Confluence, Trello) •Prior experience in professional services or a good understanding of global supply chains would be a plus •Willing and able to travel (local and International travel) to our global offices and customers sites (30%) •This hybrid role is 2-3 days weekly in our London, Farringdon offices

Benefits

•27 days annual leave •Flexible benefits package including 24-hour GP service, wellness allowance, cashback plan •two days per calendar year for volunteering leave •Breakfast bar •Enhanced Maternity/Paternity leave •Pension