Customer Service Advisor
Yesterday
🏢 In-office - London
Description
• Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels • Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions • Providing customers with assistance in managing their account and conducting account maintenance tasks • Handling account queries about account balances, payments and any other concerns • Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential • Use various database systems and technology to deliver great customer care • Follow communication procedures, guidelines and policies • Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability • Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding • Ability to multitask and manage time effectively, working in a fast paced environment where there is constant change and growth • Adaptable in your communication and approach to meet different customer needs • Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels • Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers. • Eye for detail is important, especially considering we are dealing in the world of money – the most critical aspect of people’s lives
Requirements
• A proven track record of providing outstanding customer service of 2+ years within a call centre environment – preferably within Financial Services • Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
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