PitchBook Data
PitchBook empowers capital market professionals around the globe to win what’s next.
Private Equity • Venture Capital • Data Analysis • Fund Performance • Alternative Assets
1001 - 5000
Customer Support Specialist
September 5
🏢 In-office - London
PitchBook Data
PitchBook empowers capital market professionals around the globe to win what’s next.
Private Equity • Venture Capital • Data Analysis • Fund Performance • Alternative Assets
1001 - 5000
Description
• As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. • You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. • Provide real-time assistance to clients in need. • Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.
Requirements
• Bachelor’s degree or equivalent experience • 1 year of experience in a customer service role • A client first attitude and enjoy engaging with customers • Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes • Prior experience with Salesforce or similar CRM preferred • Excellent verbal and written communication skills with a keen eye for detail • Interested in financial markets or services, particularly private equity and venture capital • Ability to operate with a strong sense of urgency and deliver results • Terrific prioritisation skills to handle high call volume in parallel with project work • Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization • Comfortable to engage with a diverse array of customers • Team player with the desire to try new ideas in order to achieve greater levels of success • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Benefits
• Private medical insurance • Dental scheme • Additional medical wellness incentives • Life cover • Paid sabbatical program after four years • Paid parental leave • Education subsidies • Robust training programs on industry and soft skills • Minimum 25 days annual leave and volunteer days • Employee resource groups • Company-wide events • Employee referral bonus program • Quarterly team building events • 8% Pension contribution • Income protection • Shared ownership employee stock program • Transportation stipend
Apply Now
