Customer Care Specialist

6 days ago

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Trading 212

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Democratising investing across Europe.

Stocks • Commodities • Indices • ETFs • Currencies

201 - 500

Description

• Respond to customer inquiries via phone, email, and social media. • Handle customer complaints, concerns, and product/service inquiries in a professional and empathetic manner. • Provide accurate information about Trading 212 products, services, and policies. • Resolve issues efficiently and follow up to ensure complete resolution. • Document and track customer interactions and feedback. • Collaborate with internal departments to resolve customer issues. • Maintain a thorough understanding of Trading 212 products, services, and processes to provide accurate and detailed responses. • Identify opportunities to enhance the customer experience and suggest process improvements. • Assist in the development of FAQs, training materials, and customer self-help resources. • Meet performance metrics, such as response time, customer satisfaction ratings, and resolution rates. • Uphold company values by delivering a high standard of customer service and contributing to a positive team culture.

Requirements

• A bachelors degree in a relevant field. • 1-2 years of experience in customer service, support, or related field. • Excellent verbal and written communication skills in English. • Strong problem-solving,and conflict-resolution abilities. • Ability to work under pressure and manage multiple tasks simultaneously. • Proficiency in using customer service software (CRM systems) and basic computer skills (MS Office, Google Suite). • Strong attention to detail and organiztional skills. • Multilingual abilities are a plus.

Benefits

• Challenges that will help you grow and realise your potential • Opportunity to make a big impact - you will build innovative services used by millions of investors to build wealth • Work with smart, spirited, helpful, high-performing colleagues with a common goal • An environment where nothing is set in stone • Appreciation for your talent and ideas • Generous remuneration package including annual bonuses