Fan Support Specialist - UK/EU
July 21
🏢 In-office - London
Description
• Structure an ideal process to understand client policies for their events • Field daily customer service inquiries • Analyse trends in support inquiries to provide insight to the team concerning customer issues and suggestions for improving the product • Document and implement client policies for all events • Act as liaison between fans and the Tixr team + our clients • Stay current with all Tixr features and processes as a product expert • Maintain a clean support channel for clear customer communication
Requirements
• 2+ years experience in customer support role • Ability to stay organized and detail-oriented in a fast-paced environment • Excellent written and verbal communication skills and professional demeanor • Passion and appreciation for technology, design, and live events • Enthusiasm for problem-solving and providing exceptional customer service • Previous experience working at a SaaS or E-commerce company a plus • Knowledge of Hubspot • Experience in a fast-paced startup environment is a plus
Benefits
• Flexible PTO policy • Paid Bank Holidays & Birthdays Off • Fun & energetic work environment • Team Offsites / Events • Ticket hookups!
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