Customer Service Administrator
June 4
🏢 In-office - London
Description
• Work within the customer service team and provide support to the customers of our clients • Answer all customer queries on Zendesk • Investigate delay’s to orders • Look into tech issues for digital products • Create macros, tags, and improve efficiency and workflow • Create FAQs and support articles for clients • Work with other teams pro-actively to solve problems • Understand the actual products and content being sold to be able to help customers
Requirements
• Minimum of 1 year Zendesk Experience • Complete understanding of Macros, Tags, Solving tickets and features of Zendesk • Be able to answer the minimum 150 tickets daily • Understanding of social media, online business, and e-commerce shops • Worked for 1 year in a similar role in the UK • Organised and confident with their ability to complete all tasks
Benefits
• Generous paid sick time • Annual day of service
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