Client Onboarding Manager (QC)

September 7

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OakNorth

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The creator of the ON Credit Intelligence Suite - proven cloud software transforming commercial lending.

501 - 1000

Description

• Conduct AML CDD quality assurance reviews on both new to bank and existing customers. • Manage the AML CDD quality assurance reviews for commercial business loan origination / Business Banking account set-up. • Communicate & collaborate effectively with the client onboarding team and internal stakeholders to ensure we are delivering Customer Delight. • Manage client onboarding team & internal teams’ expectations through effective communication skills while ensuring we are working at speed and maintaining Momentum. • Provide constructive feedback on CDD assurance assessments to the client onboarding team by adopting the Right Ambition. • Be a subject matter expert and maintain knowledge, and expertise - Together with supporting and developing the client onboarding team. • Operate in line with the Bank's Risk Management framework and relevant risk and compliance policies and procedures. • Identify areas for improving processes to deliver improved efficiency. • Support the QC Lead in transformational change initiatives, delivering against our strategic plan. • Carry out BAU/ad hoc administrative / project tasks.

Requirements

• Experience working in the financial service sector (ideally in commercial lending or banking) minimum of 5 years’ experience. • Working knowledge of unpacking complex corporate structures with connections to non-transparent jurisdictions, including Trusts and funds in overseas jurisdictions (BVI, Channel Islands, Cayman Islands etc.) • Excellent understanding and experience of AML/KYC, CDD/EDD. • Quick learner and ability to work in a fast-paced environment whilst maintaining meticulous attention to detail. • Strong interpersonal and exemplary communication skills (written as well as verbal). • Enjoys working in a team environment. • Independently carry out tasks consistently at a high level. • Extensive technical knowledge of financial crime prevention. • A strong understanding of financial crime prevention systems. • A proven track record of stepping up, taking responsibility and delivering. • Can prioritise and manage workflows and multi-task. • Resilience and the ability to work under pressure and to pressing deadlines/SLAs. • Desire to go the extra mile to delight our customers. • Advanced excel knowledge. • ICA of ACAMS qualification. • Working knowledge of AEOI & FSCS requirements. • Experience working with private equity / real estate investment vehicles. • Ability to understand financial statements.

Benefits

• Equity. We want people to have a stake in the business so that all our interests are aligned. • 25 days holiday • Personalized benefits – opt-in to what matters to you • Subsidised Private Medical Insurance with Bupa • Enhanced maternity and paternity leave • Wellbeing and social events • In-house Barista Bar in London office • Support causes that matter to you – Volunteering time off • Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)