Reward Gateway
Let's make the world a better place to work!
employee engagement • employee engagement solutions • employee communications • employee benefits • employee discounts
501 - 1000
Enterprise Client Success Manager
August 30
🔄 Hybrid – London
Reward Gateway
Let's make the world a better place to work!
employee engagement • employee engagement solutions • employee communications • employee benefits • employee discounts
501 - 1000
Description
•To achieve our mission, we put HR & Reward professionals at the core •Deliver a world-class service and be HR’s most valued partner •Ensure that customers see value in the product they pay for •Responsibility to make sure that a product helps customers achieve their goals
Requirements
•Proactively managing a portfolio of approximately 25 to 30 accounts with an employee size of 2500+ •Build close, long-term client relationships that create customer loyalty •Actively managing and leading on multiple complex projects •Proactively working to identify and solve issues •Anticipating and handling client enquiries efficiently •Providing advice on engagement theories and strategies •Working with Implementation team to onboard new clients •Consistently working towards client retention •Building a detailed view of risks and opportunities •Keeping product knowledge up-to-date •Analysing metrics to demonstrate programme value •Gathering client feedback for new features •Providing external training to drive adoption •Ensuring Salesforce accuracy and client admin tasks completion •Travelling to meet clients and attending events •Advocating for your client internally
Benefits
•Flexible, Hybrid Working •Collaboration and connection as a team •Opportunities for professional development •Diversity and inclusion initiatives
Apply Now
