Client Success Manager

August 23

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Bazaarvoice

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Building smarter shopper experiences across the entire customer journey.

eCommerce • Retail • user-generated content • Brands • Shopper Advertising

1001 - 5000

💰 $6.7M Post-IPO Equity on 2012-11

Description

• Developing a deep understanding of the client business and their priorities. • Working with them to develop a strategic and innovative Ratings and Reviews and Social Commerce programme that will drive measurable success. • Analysing your clients’ business goals and matching these with the most impactful Bazaarvoice activity – and partnering with the different teams internally to deliver on this. • Growing the footprint of your relationship with key stakeholders within client organisations wherever Bazaarvoice’s solution adds value.

Requirements

• University degree or similar. • Native/fluent English language skills. • Ability to navigate and build champions across complex client organisations and personalise the strategy you set to fit their needs. • Experience in account management, ideally within software, research, online and/ or other marketing/e-commerce technologies or experience in driving digital driven programs within • Customer-centric with a focus on delivering value (KPIs definition tracking). • Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations. • Proven ability to work in an objective based environment while prioritising and managing workload across multiple accounts concurrently. • Industry knowledge in any of the following: health and beauty, consumer electronics, CPG. • Entrepreneurial spirit with great sense of autonomy. • Outstanding oral, written, and presentation skills. Coupled with public speaking experience (executive level audience). • Travel: about 20% of your time will be spent travelling to meet with clients. • Attention to detail, highly organised, with an absolute focus on quality of work.