Customer Success Manager

August 16

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Dext

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Meet Dext Commerce, our latest product. You can now automatically fetch and categorise your sales data.

Receipt Processing • Accounts Payable Automation • Invoice Processing • Expenses Management • Bookkeeping efficiency

201 - 500

Description

• In this role, you will ensure customers have access to the tools & resources to achieve their business goals with Dext • As a trusted advisor, you will drive increased user adoption & advocacy at every opportunity • You will have regular touchpoints with customers, primarily through online meetings & calls, but also customer visits when required • Onboarding customers and driving adoption throughout their customer lifecycle • Working closely with the Account Management team to devise monthly plans around minimising churn and driving adoption • Effectively educate customers on how to both use and implement the Dext suite of products across their practice and client base • Deliver consultative calls with Accounting and Bookkeeping customers - advising customers on best practices when implementing Dext, whilst also challenging customers on behaviours that may prohibit successful implementation • Create and execute adoption plans that empower customers to implement Dext’s suite of products across their practice • Effectively conduct 1:many training sessions for our customers • Working towards and achieving your monthly net client retention KPIs

Requirements

• Experience within a fast-paced and innovative environment • Solid years of experience working in the accounting and bookkeeping sector with software or SaaS experience such as Xero, Intuit, Sage, data capture solutions… • Ability to quickly learn new technologies and provide best practice advice to customers in a clear and concise manner • Excellent communicator, who is open to different views and perspectives • Able to prioritise work effectively to maximise time spent with Dext’s customers • Team player who works with others to deliver results, contributing to the group and ensuring the team’s needs come first • A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better • Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent

Benefits

• Competitive salary • Flexible working • 25 days off plus bank holidays volunteering days, summer hours and a day off the week of your birthday • Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!) • Cycle to work scheme • Access to LinkedIn Learning • Payroll giving • Income protection • Mental health support through Help@Hand