Client Success Manager (maternity cover)

August 13

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Description

• The Customer Success Manager (CSM) ensures customers achieve their desired outcomes while using the company’s products or services. • The CSM acts as the main point of contact for customers, managing the relationship, understanding customer needs, providing product expertise, and guiding customers through their journey from onboarding to achieving success with the product. • The role involves working closely with various departments, including Sales, Support, and Product Development, to ensure customer satisfaction, retention, and growth. • This role is pivotal in driving customer satisfaction, retention, and growth.

Requirements

• Degree in Business, Marketing, healthcare, or a related field. Experience considered as alternative. • 3+ years of experience in customer success, account management, or a related customer-facing role. • Experience in the healthcare is a plus. • Strong interpersonal and communication skills, with the ability to build relationships with a diverse customer base. • Excellent problem-solving skills and the ability to think critically and creatively. • Proficiency in customer relationship management (CRM) tools and other customer success software. • Strong organisational skills and the ability to manage multiple tasks and priorities. • Data-driven with the ability to analyse metrics and make informed decisions.

Benefits

• Competitive salary • Professional development budget • Twice a year company-wide meetups • Monthly fun virtual activities • 25 days PTO • Equity share options • Remote working • Flexibility regarding fully remote, from our central London office or hybrid • Paid maternity, paternity, parental leave packages • Quarterly ‘life’ days • Access to mental health support • Monthly wellbeing initiatives