Enterprise Customer Success Manager - UK

August 7

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FreedomPay

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Data Driven Commerce Platform

Payment Solutions • Mobile Payments • Mobile Marketing • Mobile Incentives • Incentive Management

201 - 500

💰 Private Equity Round on 2018-10

Description

• Managing a book of clients focused on hospitality • Assess/evaluate client needs through weekly calls and daily email correspondence • Ensure client satisfaction through follow-up, responsiveness, and thorough communication • Partner with the client to understand their business roadmap and strategy to best apply our solutions for their success • Responsible for managing client expectations across all aspects of the relationship and overall client life cycle • Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address • Ability to manage multiple clients and projects/tasks simultaneously • Ability to command a group of individuals in a room quickly and be assertive in a public environment • Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance) • Ability to upsell and cross-sell • Ability to work in an entrepreneurial environment in a team and individually • Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

Requirements

• 6+ years in similar role • Background in hospitality • Experience with hotel property management or POS system • Bachelor’s degree in business management, administration, technical bachelors or equivalent • Excellent time management skills • Excellent communication skills • Knowledge about computer applications and relevant software preferred • Highly computer literate - the ability to synthesize data into something digestible for clients • Excellent troubleshooting abilities • Must be highly organized, meticulous with strong attention to detail • Self-starter, initiator, strong organizational, presentation and interpersonal skills a must • Flexibility for travel up to 15%

Benefits

• Competitive benefits and compensation • Business casual atmosphere