Coople Switzerland
Coople - your online platform for digital staff leasing. We help you find flexible staff quickly and easily.
Just-in-Time-Personalmanagement • Personalverleih • Just-in-Time-Personallösungen • Try and Hire • Marktplatz für flexible Arbeit
51 - 200
Customer Success Manager
August 26
🔄 Hybrid – London
Coople Switzerland
Coople - your online platform for digital staff leasing. We help you find flexible staff quickly and easily.
Just-in-Time-Personalmanagement • Personalverleih • Just-in-Time-Personallösungen • Try and Hire • Marktplatz für flexible Arbeit
51 - 200
Description
• Onboarding new customers: explaining Coople’s value propositions and educating customers on using our platform • Resolving client issues proactively using scaled initiatives such as by hosting customer webinars and writing user guides • Supporting our small and medium business clients as they use the Coople platform • Quality assuring of client job postings and proactively contacting clients to offer support in improving their attractiveness • Proactively driving the engagement of clients with their job postings and ensuring client retention • Monitoring key client metrics to spot churn risks or opportunities for expansion • Support the design and optimisation of the client journey and onboarding processes • Collection of client feedback on our platform to support further development by the Product and Marketing teams
Requirements
• Fluent English, spoken and written • Bachelor’s degree or higher • At least 3+ years’ experience in a Customer Success or Sales role • Great communication skills, comfortable with presenting to large audiences over digital webinars • Able to handle client objections and complaints • Experience of working in a global, remote team • Comfortable working in a fast moving team environment • Good knowledge of Excel, Powerpoint • Experience of Salesforce a plus • Critical thinking and analytical skills: Ability to spot trends, churn risks and growth opportunities • Decision-making skills: Ability to make quick, confident choices for the benefit of both clients and Coople
Benefits
• An annual bonus equivalent to up to 10% of your gross annual base salary, depending on firm and individual performance • An annual holiday entitlement of 28 days plus public holidays • Stock shares for all employees • Hybrid and flexible working: optional days to work remotely (in agreement with the Head of Operations) • Training and development opportunities • Free lunch and regular after-work socials on Thursdays!
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