Yesterday
🏢 In-office - London
• Deliver excellent customer service across London Tribunals • Form an important part of a small team as initial point of contact for the public attending appeal hearings • Provide high-quality service to independent adjudicators and colleagues • Work within established policies and procedures • Complete tasks within the reception assistants' area of work in a fast-paced environment • Deal with personal, written and telephone enquiries to the service • Identify case management issues requiring management attention
• Experience in a front of house reception role within a formal environment • Working effectively as part of a team to deliver a high-quality public-facing service • Excellent customer/client service skills, including excellent verbal and written communication • Experience in using ICT applications, including Microsoft Teams, Word and Excel
• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost) • 25 days paid holiday with the option to buy/sell • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost) • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5% • A selection of flexible benefits to suit your individual needs
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