Fortius Clinic
Fortius Clinic specialises in orthopaedics and sports medicine, nothing else and we’re the largest group in the UK.
Orthopaedics • Outpatient Clinic • Sports Injury • Diagnostics • Treatment
51 - 200
Ward Administrator
September 7
🏢 In-office - London
Fortius Clinic
Fortius Clinic specialises in orthopaedics and sports medicine, nothing else and we’re the largest group in the UK.
Orthopaedics • Outpatient Clinic • Sports Injury • Diagnostics • Treatment
51 - 200
Description
• Responsible for the provision of a comprehensive, and efficient administrative service to the ward. • Offer effective support to the ward team to ensure a smooth flow of patients attending clinic. • Responsible for the safe keeping and maintenance of both electronic and paper patient files. • Manage enquiries from patients, relatives and other service users swiftly and sensitively. • Ensure hospitality and housekeeping consistently reach and maintain a high standard of service. • Answer and manage telephone enquiries accurately, ensuring clarity, confidentiality and courtesy. • Monitor the use of consumables used by the ward and by the patients. • Record all ward admissions, discharges and transfers to maintain an accurate bed board. • Greet visitors to the ward, showing sensitivity and initiative at all times. • Liaise with other departments and staff at all levels for a seamless patient journey.
Requirements
• Good standard of English and Maths (GCSE) or equivalent • IT literate – able to use a range of computerised packages including word, email, excel and patient records systems. • Excellent interpersonal and communication skills (verbal and written English) • In-depth experience of working in a customer service /front of house role • Excellent organisation skills and ability to prioritise and manage a busy workload without direct supervision • Able to keep calm when under pressure and deal effectively with unanticipated demands • Excellent customer service skills and ability to work with a range of stakeholders • Able to handle sensitive information without compromising confidentiality • Good telephone manner • Flexible and adaptable to meet service needs • Previous ward administrator or administrative experience working in healthcare
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