Customer Support Specialist

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Mobysoft Ltd

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Mobysoft provides software & data driven insights that help social housing providers manage rent arrears efficiently.

housing associations • business intelligence • predictive analysis • data mining and communications • predictive analytics

51 - 200

💰 Secondary Market on 2020-09

Description

• Work closely with Product Specialist and Software Support Teams • Carry out changes to SQL scripts • Contribute to UAT plans and issue resolution • Monitor customer data extracts • Keep up to date with remote access tools • Learn and share new skills • Understand current GDPR regulations • Undergo full DBS check • Liaise between Systems, Product, and Software Support teams

Requirements

• Beginner/intermediate SQL experience • Experience with remote access protocols and tools • Solution orientated • Keen analytical skills • Strong interpersonal skills • Self-disciplined and able to work effectively alone/as part of a small team • Previous experience of at least 1 Housing Management System • Previous Housing Management experience, particularly Rents and Repairs • Experience with AWS S3 Buckets • Experience with configuration files such as JSON and YAML • Familiar with issue tracking / CRM products such as Salesforce, Jira or similar • Excel experience (v lookups; pivot tables etc)

Benefits

• Health & Wellbeing • 25 days annual leave (increasing to 28 after 3 years service) • Salary sacrifice additional leave scheme • Annual Specsavers vouchers • Private healthcare via Bupa • Life Cover – 4x salary • Enhanced parental leave and new baby hamper • Cycle to work scheme • 24/7 Employee Assistance Programme • Winter flu jab contribution • New starter welcome meals with your team • Quarterly Employee Events including Summer & Christmas party • Regular team communication updates • Annual Individual Training Budget • Quarterly Employee Recognition Awards • Manager “On the Spot” Rewards Programme • Milestone Birthday cakes • Generous £3,000 employee referral scheme • Long Service Recognition Awards • Company performance-based bonus scheme