Customer Service Advisor
2 days ago
🏢 In-office - London
Description
• You'll be joining our scale up journey as a Global Client Services Advisor • You'll work closely with both the Collecting Cars and Watch Collecting businesses • Providing excellent customer service locally and internationally • Helping us continue to shape and mature our support capabilities • Assisting our customers with their enquiries both pre and post auction • Playing a crucial role in identifying improvements in our processes • Identifying sales opportunities with clients to maintain customer retention
Requirements
• Customer service: you’ve ideally worked in a client services or customer service position previously • Problem-solving: you like to analyse problems and come up with innovative solutions. Identify areas for improvement and suggest changes to enhance our products and improve how we deliver services • Collaboration: work collaboratively and communicate effectively with all team members, including working alongside sales teams and the wider business • Adaptability: you’re comfortable in a fast-paced start-up environment and able to maintain a high-level of quality • Attention to detail: you’re detail-oriented and able to catch issues early on • Passion: for great customer outcomes • An interest in both Cars and Watches whilst not mandatory, is highly desirable • Fluency in either Italian, German, Swedish, Dutch, French, Cantonese or Mandarin would be highly advantageous
Benefits
• A competitive salary package • The best equipment to ensure you can do your job effectively. • The opportunity to attend amazing automotive and watch events • Company pension contribution • Private medical insurance for you and your family • 25 days holiday
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