Customer Success (US)
4 days ago
🏢 In-office - London
Description
• The Customer Success team partners with our key customers to ensure a seamless and engaging experience on Metaview, driving retention and growth. • Guide customers through key milestones in their journey (Onboarding, Adoption, Risk Management, Renewals), with the support of the broader team, to ensure their success. • Build strong relationships with customers, understanding and then supporting their goals with your deep product knowledge and strategic execution. • Assist in developing strategies and repeatable playbooks that drive value for customers, reduce risks, and ensure customer retention and expansion. • Monitor key metrics and leverage data insights, such as product usage and account health, to prioritize accounts and actions. • Serve as a Metaview expert, delivering thought-leadership to customers and inspiring them to explore new possibilities with our product. • Champion customer feedback within Metaview, identifying trends and providing insights to the rest of the team, to improve our product and service offerings.
Requirements
• 3+ years experience in top-tier consulting, or customer facing roles at high-performing tech companies. • Strong academic background. • Experience interacting with stakeholders and end users, with an understanding of varying needs and success criteria across different customer personas. • A love for experimenting and trying new ideas without fear of iterating and failing. • Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you’ll need to be these things too. • Sharp, systematic, resilient, and motivated to win.
Benefits
• Our first dedicated CS role in the US: a phenomenal platform for accelerated career growth. • Generous salary and equity in a Series A startup that is growing 4x YoY. • Selling the best product in a new category that already generates a ton of customer love. • We take hiring seriously. These will be the best teammates you’ll ever work with. • All the benefits you expect and more.
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