Customer Success Manager (6 month contract)

4 days ago

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Beamery

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Create more human experiences for all talent, and unlock the skills and potential of your global workforce.

Recruiting CRM • Talent Marketing • Talent Acquisition • Recruitment Acceleration • ATS

201 - 500

💰 $50M Series D on 2022-12

Description

🚀 Handling overall responsibility for managing enterprise customer relationships across the US or EMEA for an assigned book of business. 🚀 Establishing a trusted advisor relationship that works to ensure the customer’s overall satisfaction with Beamery products... 🚀 Acting as a liaison between product management and the customer with a focus on communicating the Beamery roadmap... 🚀 Developing success plans for customers that outline their critical success factors... 🚀 Working closely with Professional Services to identify new opportunities... 🚀 Developing programs focused on enhancing the customer’s experience with Beamery 🚀 Monitoring and facilitating the customer’s adoption of our solution features... 🚀 Leveraging customer relationships as needed for prospect references 🚀 Prioritising and driving resolution on escalated customer issues 🚀 Producing Talent Acquisition thought leadership content for our clients... 🚀 Being the “voice of the customer” and acting as their internal advocate within Beamery.

Requirements

🚀 Proven customer success experience with enterprise customers with responsibility for upsell, expansion and renewal 🚀 Experience with Talent Acquisition, Human Capital Management, Business Intelligence, or ERP applications is a definite bonus 🚀 Demonstrable experience in a similar Customer Success role (Services, Consulting or Account Management) that includes issue resolution and escalation management 🚀 Proven ability to collaborate and build strong relationships with customers especially at the Executive level 🚀Proven ability to engage across corporate functions (Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management) 🚀 Excellent verbal, presentation and written communication skills, including the ability to chair meetings or host webinars 🚀 You’re comfortable working with a global team and global customers, and you’re adept at managing workloads across time zones

Benefits

🏝 Unlimited Holidays (26 days minimum) + Bank/Federal Holidays 📅 First Friday of every month off ⛷ Company closure between Christmas and the New Year 🌍 Beamery Explore: Work from another country for up to 25 days each year 🌱 Monthly focused Personal Development Day 🐥 6 months of full pay for primary caregivers (parental, surrogacy & adoption) 🐥 6 weeks of full pay for secondary caregivers (parental, surrogacy & adoption) 🏥 Private health insurance for you and your family ⏰ Time off for prenatal appointments 🍕 Weekly lunches in the office 🐶 Pet-friendly offices 📈 Stock options