Civil + Structural Engineer Media
Civil + Structural Engineer is the authoritative source for business, career, technology, and project information for civil and structural engineers — whether deep in design or managing a firm$1. .$1
11 - 50
Customer Success Manager, Education
5 days ago
🏢 In-office - London
Civil + Structural Engineer Media
Civil + Structural Engineer is the authoritative source for business, career, technology, and project information for civil and structural engineers — whether deep in design or managing a firm$1. .$1
11 - 50
Description
• Build professional relationships with customers and demonstrate an understanding of their institutional goals and challenges • Provide successful, high-quality customer journeys for Higher Education subscriptions, covering trials, onboarding, and account reviews • Work with customers to agree on plans to drive adoption and engagement with the FT. • Meet with faculty to integrate the FT within learning programs and support integration with learning management systems • Coordinate and run on-campus and virtual events, including promotion and logistics. Work with the marketing teams to produce relevant materials • Coordinate with clients on Single Sign On (SSO) roll-out and training needs, facilitate required demos and webinars (virtual and on-campus) • Report on key performance indicators within your accounts and make proactive recommendations on standard processes and ways to optimise how we work • Deliver regular communication (digital and in-person) to regional and global colleagues on takeaways and best practices • Keep up to date with the education industry and engage with editorial team members
Requirements
• A curiosity about Customer Success and experience working in roles that increase customer satisfaction, adoption, and retention • Evidence of building strong relationships with stakeholders and navigating client organizations effectively. • Demonstrates a high level of initiative and self-motivation in a results-driven environment • Excellent communication and presentation skills, both written and verbal evidence of working collaboratively to achieve results • Delivers a high standard of quality and accuracy • Interested in working with Education clients • Knowledge of Salesforce
Benefits
• generous annual leave allowances • flexible working (including working from home) • medical cover • enhanced parental packages • subsidised gym memberships • Giving Back opportunities
Apply Now
